Privacy Policy - Four Seasons Heating & Air Conditioning

Effective Date: November 17, 2025
Last Updated: November 17, 2025

1. Introduction

Four Seasons Heating and Air Conditioning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with our marketing.

By using our website or services, you consent to this Privacy Policy.

2. Information We Collect

Information You Provide:

• Name, phone number, email, and address

• Service location and property details

• Payment information

• HVAC system and service history

• Financing application details (processed by Synchrony Home)

Information Collected Automatically:

• IP address, browser type, and device information

• Pages visited and time spent on our website

• Location data (general or precise if you allow)

• Cookies and tracking pixels for website functionality and advertising

Tracking Technologies We Use:

• Cookies: Help us remember your preferences and improve your experience

• Meta Pixel (Facebook): Tracks conversions and helps us show relevant ads on Facebook and Instagram

• Google Ads/Analytics: Tracks website performance and ad effectiveness

• Other advertising pixels: May be used for remarketing and measuring ad performance

3. How We Use Your Information

We use your information to:

• Provide Services: Schedule appointments, perform HVAC services, process payments

• Communicate: Send service confirmations, reminders, updates, and respond to inquiries

• Marketing: Send promotional offers, maintenance reminders, and company updates via email, text, and phone (with your consent)

• Advertising: Display targeted ads on Google, Facebook, Instagram, and other platforms

• Improve Services: Analyze website usage and customer preferences

• Legal Compliance: Meet regulatory requirements and enforce our Terms of Service

4. How We Share Your Information

We DO NOT sell your personal information.

We may share your information with:

• Service Providers: Payment processors, email/SMS platforms, scheduling software, and website hosting

• Financing Partners: Synchrony Home (for financing applications only)

• Advertising Partners: Meta (Facebook), Google, and other advertising platforms for targeted ads and conversion tracking

• Legal Authorities: When required by law or to protect our rights

• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Marketing Communications

What You'll Receive:

• Service reminders and maintenance notifications

• Promotional offers and seasonal specials

• Company updates and educational content

How We Contact You:

• Email

• Text message (SMS)

• Phone calls

• Direct mail

Your Choices:

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in emails

• Replying "STOP" to text messages

• Calling us at (209) 366-3222

• Emailing [email protected]

Note: You cannot opt out of service-related communications (appointment confirmations, service updates, etc.).

6. Cookies and Tracking

Types of Cookies We Use:

• Essential Cookies: Required for website functionality

• Analytics Cookies: Help us understand how visitors use our site

• Advertising Cookies: Track conversions and enable targeted ads

• Remarketing Cookies: Show you relevant ads after you leave our site

Managing Cookies:

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Tracking:

• Meta Pixel: Tracks Facebook/Instagram ad performance

• Google Ads Tag: Tracks Google ad conversions

• Google Analytics: Monitors website traffic and user behavior

7. Your Privacy Rights

California Residents (CCPA Rights):

You have the right to:

• Know what personal information we collect

• Request deletion of your personal information

• Opt out of the "sale" of personal information (we don't sell data)

• Non-discrimination for exercising your rights

All Users Can:

• Access the personal information we hold

• Correct inaccurate information

• Request deletion of your information

• Opt out of marketing communications

• Disable cookies through browser settings

To Exercise Your Rights:

Contact us at:

• Phone: (209) 366-3222

• Email: [email protected]

• Mail: 10940 Trinity Pkwy #C124, Stockton California 95219

8. Data Security

We implement reasonable security measures to protect your information, including:

• Secure server infrastructure

• Encrypted payment processing

• Access controls and authentication

• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services

• Maintain service history and warranty records

• Comply with legal obligations

• Resolve disputes

Service records are typically retained for 7-10 years to support warranty claims and maintenance history.

10. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms

• Financing partners

• Manufacturer websites

• Review platforms (Yelp, Google Reviews)

We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services and website are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via:

• Email notification

• Website banner

• Text message (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Four Seasons Heating and Air Conditioning

Address:
10940 Trinity Pkwy #C124, Stockton California 95219

Phone: (209) 366-3222
Email: [email protected]
Website: www.fourseasonsheatingandairconditioning.com

14. Consent

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described.

Four Seasons Heating and Air Conditioning

Last Updated: November 17, 2025